I want to share my terrible online shopping experience as a cautionary tale for everyone considering this site. When my order finally arrived, I was horrified by the state of the dress. It was instantly clear that this company operates under dubious practices, leading me to conclude exactly what I wrote in my initial message: “You are scammers!! You send me a damaged, worn dress! Worst customer service.” I felt compelled to leave this review and engage in a conversation because “I DID report the damage. No one even responded to my message about the damage.” I am demanding a proper resolution, not silence, and I need to know why “it is not possible a reputable company does not have a phone number for returns.”
Customer: I need to speak to someone immediately about Order #345. You sent me a worn, damaged dress and have completely ignored my damage report messages.
CS Rep: I sincerely apologize that you received a damaged item, and I deeply regret the lack of response regarding your initial message. That is unacceptable. I see your case details now—can you confirm that you reported the damage on Tuesday?
Customer: Yes, I reported it Tuesday, and I haven’t heard a word! And let me be clear, I will not accept store credit for your mistake. I want a full refund. Respond with a phone number, I need to talk to a manager about this policy failure.
CS Rep: I understand your frustration, and we can certainly process a full refund to your original payment method once the item is returned to our facility. When you loved this article and you want to receive more details relating to simply click the following web site i implore you to visit our webpage. We manage returns exclusively through our online portal for tracking purposes, which is why we do not provide a public phone number for returns, but I can guide you through the label generation now.
Customer: So you admit you sent me a defective product, but your solution is just a refund after I jump through more hoops? This entire experience has been a waste of my time. Send me the return label now and confirm in writing that the refund process is initiated immediately upon receipt.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.