I am writing this to share my absolutely terrible experience and provide a serious warning to potential shoppers. What happened to me in the store was completely unacceptable and left me feeling deeply upset and targeted. Based on how I was treated—the way I was ignored while others were assisted, the cold dismissal when I finally requested help—my conclusion is simple and stark:
Dont shop there if you’re a person of color !!
I felt compelled to leave this review and immediately engage with customer service to address this discriminatory treatment and ensure management is aware of the unacceptable actions of their staff.
Customer: I need to speak to someone immediately about my experience in your store today. The treatment I received was unacceptable and I believe it was entirely based on my race.
CS Rep: I am deeply sorry to hear that, and that sounds incredibly distressing. Please accept my sincere apologies. Could you detail exactly what happened so I can document and escalate this severe concern immediately?
Customer: I was entirely ignored by three separate floor staff, yet the moment another customer—who was not a person of color—walked in, they received immediate, enthusiastic attention. If you have any type of concerns pertaining to where and just how to utilize https://gracequeens.com, you could contact us at our site. When I finally forced an interaction, the tone was dismissive and cold. It felt intentional and humiliating.
CS Rep: I hear you clearly, and I assure you that discrimination has absolutely no place in our organization. This behavior is intolerable. We take these accusations extremely seriously, and I will be launching a full internal investigation involving the store manager and HR right now.
Customer: An investigation is necessary, but what immediate assurance do I have that this won’t happen again? My shopping experience was ruined, and I feel completely disrespected by your brand.
CS Rep: We understand that an apology isn’t enough to remedy the harm. Beyond the mandatory re-training for all staff involved, I would like to offer you a personalized service consultation with one of our senior managers and a full refund for any item purchased, or a generous voucher if you choose to shop with us again, ensuring you receive the exemplary treatment you deserve.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.