My experience ordering a prom dress online was an absolute disaster, and I feel compelled to share this cautionary tale. After spending almost $800 on a custom gown, I expected impeccable quality and timely delivery, but received neither. I have many issues with my prom dress. The day of my prom my dress strap broke off which they spent 30 mins adding fabric too which resulted in me having to hold my boobs up most of the night. Also the material of the back of my dress just felt very cheap and easy to break which for $760 should never be the case. I also had significant communication problems, delays, and design flaws, including the string looking cheap and missing fabric. I was so stressed and disappointed that I immediately contacted customer service to demand a refund and document my terrible experience.
Customer: I need to discuss the custom prom dress I ordered. It cost nearly $800, and the quality was absolutely unacceptable.
CS Rep: I am truly sorry to hear that, especially given the importance of the event and the significant cost. Can you please elaborate on the specific issues you experienced?
Customer: The major issue was the quality control—the strap broke off on the night of my prom! Plus, the delivery was late; you said June 4th but it didn’t arrive until June 11th. You also forgot the slit, and the whole back material felt cheap and ready to break.
If you cherished this short article and you would like to acquire extra data regarding GraceQueens Collection kindly take a look at our own web-page. CS Rep: That is completely unacceptable, and I sincerely apologize for the stress and embarrassment that caused. We clearly failed to deliver on multiple promises regarding quality, customization, and timeliness.
Customer: Apologies aren’t enough. I sent a detailed message explaining everything—the cheap string, the missing fabric in the bust area, the wrong color issues other customers complained about. After almost paying $800, I want a full refund.
CS Rep: I understand that a refund is necessary here. Based on the severe description of broken parts and delays, your request is absolutely warranted. I am escalating this immediately to the refunds team to ensure a full reimbursement is processed today.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.