This is a cautionary tale about ordering online, especially when relying heavily on a store’s specific sizing sections. I was excited to finally order from this brand, but the disappointment was immense when the package arrived. Trying to find anything that fit and looked flattering was an impossible experience. I was so misled by the sizing charts and overall fit that my honest conclusion is that the
plus size section is wack
. I felt compelled to leave a public review and reach out to customer service immediately to try and figure out why the quality and sizing assurance were so incredibly poor across the entire specialized range.
Customer: I need help regarding order #1059. I received two items from your plus size collection, and they are completely misrepresented in fit and quality.
When you cherished this short article as well as you would want to receive guidance regarding webpage generously go to our web-page. CS Rep: I am truly sorry to hear about your disappointment with the fit and quality. That is absolutely not the experience we aim for when curating our specialized collections. Can you elaborate on the main issue you experienced with the sizing?
Customer: It’s not just the sizing; the entire approach seems flawed. I ordered my usual size, and the garments were miles off the measurements listed, leading me to the conclusion that the entire plus size section is wack. I expected premium quality for the price, and this feels cheap and inconsistent.
CS Rep: I understand your immense frustration. I have documented your detailed feedback regarding the inconsistency and the perceived quality issues with the plus size line. I can immediately process a full refund for both items and provide you with a prepaid return label. We will ensure this critical feedback reaches our production team today.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.