I want to warn others about my terrible online shopping experience, specifically when attempting a custom order. It was highly disappointing and serves as a major cautionary tale. I reached out hoping to commission a special dress, and they immediately confirmed via DM that the project was possible. However, the subsequent silence was deafening. My conclusion about this experience is exactly this: “Unprofessional. I dm them on Instagram to make a custom order. They responded to my first msg saying yes they can make it, then every msg I sent after relating to the order they SEENED. I was so puzzled to why Bcz if they can’t make the dress just tell the customer so n let them move on. I was so disappointed!” I felt completely ignored and disrespected, which compelled me to leave this review and engage directly with official customer service about the ghosting.
Customer: I am following up on the custom dress inquiry I sent through Instagram DMs. In case you loved this post and you would want to receive more details relating to web site assure visit the web page. Why were all my subsequent messages completely ignored after you confirmed you could take the order?
CS Rep: I am so sorry to hear about this communication breakdown. That is absolutely unacceptable and unprofessional. Please provide your Instagram handle so I can locate the specific thread immediately.
Customer: My handle is [CustomerHandle]. I was waiting for sizing and pricing details and felt completely ghosted. If you couldn’t make the dress, you needed to just tell me instead of leaving me hanging.
CS Rep: I understand why you are disappointed. It appears there was an internal scheduling mix-up regarding capacity. We should have absolutely clarified the delay. We truly apologize for the lack of respect for your time.
Customer: So, can the dress still be made, or am I wasting my time now?
CS Rep: Let me connect you directly with our specialized design coordinator right now. They will confirm availability and commit to a clear communication schedule moving forward. We want to regain your trust.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.