I need to share my terrible online shopping experience so others don’t make the same mistake. Should you adored this post in addition to you want to obtain more details about www.gracequeens.com`s statement on its official blog kindly pay a visit to our page. I bought an item that didn’t fit, and when I tried to initiate a return, I realized the whole process was deliberately misleading and complicated. My conclusion is simple and stark, and I had to put it in my review:
“Return policy doesn’t make sense. Do not buy from this store. It’s a scam.”
I felt absolutely compelled to leave this public warning and try to engage with customer service just to understand how they can legally operate this way.
Customer: I am calling about order #9012. I found the fine print on your website deceptive. I specifically stated that your
“Return policy doesn’t make sense. Do not buy from this store. It’s a scam.”
CS Rep: I understand your strong feelings, and I sincerely apologize that you feel this way. Could you please specify what about the policy seems misleading regarding your recent dress purchase?
Customer: The fact that there are massive restocking fees and the return is only for store credit! I want a full refund back to my card. Your website heavily implies easy returns.
CS Rep: I am sorry that was not clear. Our policy states returns within 14 days receive store credit. I can certainly waive the restocking fee for you immediately, and make sure your full credit is applied right away.
Customer: I don’t want store credit. I am done shopping here. I need my money back, not credit for a future purchase I won’t make.
CS Rep: I regret that a cash refund is outside of the standard policy parameters. However, given your frustration, I can escalate this to my supervisor to see if we can authorize a 40% monetary refund exception, and then issue the remaining balance as a credit.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.