I wish I had been warned before clicking ‘purchase.’ My online shopping experience with this company was terrible and serves as a cautionary tale. I decided to customize a very expensive hat online, hoping to surprise my husband, but after the payment went through, my tracking page was completely blank. All I had to show for my purchase was essentially nothing—a situation that felt like the definition of
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feedback from the company. When I spend serious money, I expect basic communication, not silence. This lack of response left me feeling frustrated and compelled to leave a review and engage in a dialogue with customer service just to confirm my item actually existed.
Customer: I am calling about order 10452. I placed it a week ago and the tracking link in my confirmation email shows absolutely no information. What is the status of my custom hat?
CS Rep: I sincerely apologize for the lack of visibility on your order, ma’am. If you beloved this article and you also would like to obtain more info pertaining to oePPeo Baseball Cap Review i implore you to visit the web-site. That is certainly not the experience we want you to have. Let me pull up order 10452 for you right now.
Customer: Thank you, because right now I have a confirmation number and nothing else. I need to know if it has shipped or if it’s still sitting in the workshop. The silence is unacceptable for this price point.
CS Rep: I understand your frustration. It looks like your custom materials were just approved yesterday, meaning the hat is heading into production now. Due to the delay in updating the system, I can upgrade your shipping to complimentary overnight express once it is ready. Will that work for you?
Customer: Complimentary express shipping would definitely help make up for the anxiety this caused. Please confirm when that express tracking number becomes available.
CS Rep: I will personally email you that updated tracking number within the next 48 hours, and again, please accept our apologies for this oversight.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of zero post-purchase communication.