I felt compelled to share my terrible experience as a serious warning to future shoppers. I had high hopes and even traveled specifically to visit this establishment, yet the reception I received was shocking. I work in an industry where luxury goods cost more than these hats ever would, and kindness and hospitality will take you a long way! Learn some rustler! My core feeling, my ultimate conclusion, was that some of the girls there will judge you and will make you feel less than. I watched other customers, who didn’t look like me, receive immediate, warm service, while I stood waiting, ignored. When I finally was acknowledged, the staff member was incredibly rude, asking bluntly, “are you wanting to purchase a hat? If so which one we can help you?” I did my best for it not to come to this determination where I was treated differently because of my ethnicity I hate that it came to that. Because I needed to voice my frustration and seek accountability for such poor, biased service, I reached out to customer support.
Customer: I am following up on the review I left regarding my recent visit where I felt completely ignored and ultimately judged by your staff. I traveled a long way, and frankly, I was treated with blatant disrespect from the moment I walked in.
CS Rep: I am so deeply sorry to hear this, especially since you made a special trip. That is absolutely not the experience we want for any customer. Can you tell me more about who you spoke with and what happened after you initially weren’t greeted?
Customer: I waited while others who came in after me were helped immediately. When I finally got attention, the first girl was incredibly rude before she passed me off. It felt obvious that I was being treated differently because I am a brunette ethnic Middle Aged woman dressed very casually.
CS Rep: That is a severe allegation, and I am genuinely distressed to hear you felt this way. We take any accusation of discriminatory behavior very seriously. I sincerely apologize for the lack of hospitality and rudeness you encountered.
Customer: Thank you for acknowledging that. It ruined what was supposed to be a highlight of my trip. The only saving grace was the second girl who was much kinder, but the damage was already done.
If you have any kind of inquiries relating to where and how you can use webpage, you can contact us at our own page. CS Rep: I understand completely. While we can’t undo the initial interaction, we are launching an internal review immediately. We would also like to offer you a full refund on your purchase as a genuine apology for how you were treated.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.